Skip to content

Detention Hotline

Bridge the gap between clients and Amica Center resources.

Connect callers with our legal services, relay case updates, and inform callers about upcoming jail visits. Immigrants call us for free Monday through Friday, between 9 am and 5 pm ET.

Join detention hotline


Be sure to review this information before you sign up.

If you still have questions after reading these FAQs, send a message to Adina Rombro, Volunteer Program Associate, at We’ll get back to you as soon as we can.

Ask about hotline

  • No prior experience is necessary. However…

    – All Detention Hotline volunteers must have a professional working proficiency in Spanish. Proficiency in additional languages is helpful but not required.

    – All volunteers must first attend a mandatory hour-long virtual Detention Hotline training.

    – While the mandatory hotline training will cover how to use Amica Center’s phone system and database, a basic comfort level with phones and computers is highly encouraged.

    – Volunteers can be remote or in-person. All in-person volunteers will be required to submit a COVID-19 vaccine self-certification form proving they are fully vaccinated and boosted against COVID-19.

  • This position is largely flexible.

    Volunteers monitor our hotline in 2-hour shifts Monday-Friday from 9 am to 5 pm ET, but may sign up for multiple shifts in a row.

  • Both in-person and remote shifts are available.

    You can cover the Detention Hotline remotely or come into the DC office on Wednesdays and Thursdays.

  • Yes.

    All volunteers must first sign up for a mandatory hour-long virtual Detention Hotline training.

Let’s get started

We can’t wait to work with you!

Follow these steps to sign up for individual volunteer opportunities and join the community of supporters who help bring our mission to life. We’ll get back to you within a week with next steps.

  • Before you can sign up for any programs or training, be sure to fully read our volunteer agreement. You’ll be asked to e-sign the agreement on the volunteer signup form in the next step.

    Read volunteer agreement

  • Next, you need a volunteer account. GivePulse is the platform we use to post volunteer updates, share important forms, and more. It’s completely free, and we’re here to help with any questions. After creating your account, be sure to complete the sign-up form to tell us about yourself, the volunteer opportunity you’re interested in, and your areas of expertise.

    Create an account