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Detention Hotline

Bridge the gap between clients and Amica Center resources.

Connect callers with our legal services, relay case updates, and inform callers about upcoming jail visits. Immigrants call us for free Monday through Friday, between 9 am and 5 pm ET.

Due to overwhelming interest and support, new volunteer sign-ups for the detention hotline are currently on pause. We will begin accepting new detention hotline volunteers in August 2026. If you are interested in joining our waitlist, please complete our volunteer application below.

Join detention hotline

FAQs

Be sure to review this information before you sign up.

If you still have questions after reading these FAQs, send a message to Adina Rombro, Volunteer Program Associate, at volunteer@amicacenter.org. We’ll get back to you as soon as we can.

Ask about hotline

  • No prior experience is necessary. However…

    – All Detention Hotline volunteers must have a professional working proficiency in Spanish. Proficiency in additional languages is helpful but not required.

    – All volunteers must first attend a mandatory hour-long virtual Detention Hotline training.

    – While the mandatory hotline training will cover how to use Amica Center’s phone system and database, a basic comfort level with phones and computers is highly encouraged.

    – Volunteers can be remote or in-person. All in-person volunteers will be required to submit a COVID-19 vaccine self-certification form proving they are fully vaccinated and boosted against COVID-19.

  • This position is largely flexible.

    Volunteers monitor our hotline in 2-hour shifts Monday-Friday from 9 am to 5 pm ET, but may sign up for multiple shifts in a row.

  • Both in-person and remote shifts are available.

    You can cover the Detention Hotline remotely or come into the DC office on Wednesdays and Thursdays.

  • Yes.

    All volunteers must first sign up for a mandatory hour-long virtual Detention Hotline training.

Let’s get started

We can’t wait to work with you!

Follow these steps to sign up for individual volunteer opportunities and join the community of supporters who help bring our mission to life. We’ll get back to you within a week with next steps.

  • Before you can sign up for any programs or training, be sure to fully read our volunteer agreement. You’ll be asked to e-sign the agreement on the volunteer signup form in the next step.

    Read volunteer agreement

  • Next, please complete our volunteer application and provide as many details as possible so we can match you with a volunteer opportunity that fits your skills and interests. Many of our volunteer opportunities are currently full – we will contact you as openings become available. Thanks for your patience with this process!

    Sign up